Introduction
At CCSPL, we value our relationship with you and place the highest importance on respecting and protecting your privacy. We want you to feel comfortable and confident when using our products and services and with entrusting your personal, company and financial information to us.
CCSPL Customer Data Privacy Statement
At CCSPL, we value our relationship with you and place the highest importance on respecting and protecting the privacy of our customers. To help you feel comfortable and confident when using our Web sites, here are the principles that govern our information practices and other privacy aspects of our Web sites. When we use the words "personal information" we’re referring to information that personally identifies you. This privacy statement applies to all CCSPL product sites and services that display or link to the statement.
Information we collect
Protecting your Information:
CCSPL works to protect your personal information from loss, misuse, or unauthorized alteration by using industry–recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards that comply with applicable laws and federal standards. Your sensitive information, such as credit card information, is encrypted when it is transmitted to us. Our employees are trained and required to safeguard your information.
Uses
If you have questions or concerns about CCSPL’s collection, use, or disclosure of your personal information, please use link on website at contact us or Or write to us at:
Customer Service,
Copia Consultancy Services Pvt Ltd,
Flat 101, Vandana Apartment,
Sector 9, Airoli, Navi Mumbai -400708
Information We Collect
Some CCSPL products require you to register your purchase. During the registration process, we ask for your name, business address and phone number, e–mail address and company name. If you register online, your software license and version information may be sent to CCSPL automatically. We may also ask you to answer some optional questions about yourself and your business and how you use the product. We may obtain additional information about you, such as address change information, from commercially available sources, in order to keep our records current.
When purchasing some services, such as payroll or payments processing, we may also ask for company financial information, employee Number, employee information and other information necessary to process the service application or fulfill the service. We may use this information to verify your identity and credit worthiness. If you are signing up for a financial service from within your software, we may prefill some information from your software to assist you in the application process. When you sign up for additional financial services, we may use previous application information to determine if you qualify for other services. You will be able to change or update information on the application prior to submitting. We may also use this information to assist you in filling out other applications for financial services.
Disclosing Your Data
CCSPL may also transfer personal data to CCSPL–affiliated companies in other countries. These may be outside the European Economic Area and may not have adequate laws that protect the rights and freedoms of data subjects in relation to the processing of personal data. Where this is done, CCSPL shall take necessary steps to adequately protect the information transferred. BY SUPPLYING PERSONAL DATA TO CCSPL, YOU CONSENT TO ANY SUCH TRANSFER.
Information from Mobile Apps/Devices
When using CCSPL mobile applications and services, we may collect personal information from you such as your phone number, mobile device type, and carrier. We use this information in order to set up and manage your account as well as contact you about your services. If you use location–enabled products and services, you may be sending CCSPL location information. This information may or may not reveal your actual location. We use your information to process and personalize your requests. We also use the information for support, to develop new features, and to improve the overall quality of CCSPL’s products and services. We may also use the information to show you a history of your activity, to provide you with statistics about you or your use of our product or service, or to provide you with a better user experience. If you give us permission, we may also use your information to contact you about special offerings that may interest you. If you sign up for a mobile message service, you will have the opportunity to stop receiving mobile messages by following the instructions in the message.
Your mobile service provider may be required to monitor your messages for inappropriate content, and that provider may pass on that monitoring obligation to CCSPL. To fulfill these requirements, CCSPL may monitor your mobile messages for inappropriate content. If you sign up for an CCSPL mobile messaging service through which you have the ability to send mobile messages to other individuals or businesses, you are required to follow all applicable laws, including unsolicited communication laws.
If you sign up for a third–party application or service, we may share information about your mobile device in order to provide the service you requested. Your carrier may have access to information we collect. We suggest that you review your carrier's privacy statement and the privacy statements for any third–party applications or services you use.
How we use this information?
How We Use Your Information. We may use your information, including your Personal Information, for the following purposes:
Account Registration.
We may use your name, address, phone number, and email address to register your account for certain Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you set up an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information.
To Provide Our Services and Operate Our Business.
We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.
Customer Service and Technical Support.
We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience. We also offer various Internet chat services, for example, to speak with an CCSPL support representative or tax advisor. Internet Chat transmissions are encrypted but you should not supply more Personal Information, including tax data, than is required to address your specific issue. A transcript of the session is retained to resolve questions or issues related to our Services.
Communicate with You and Tell You About Other Services.
We may use your information to communicate with you about our Services and to give you offers for third party products and services that we think may be of use to you. Please see below under "What You Can Do to Manage Your Privacy" for the choices you have regarding these communications.
To Improve Services and Develop New Services.
We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of CCSPL's Services.
Feedback.
We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.
Research
Including Publishing or Sharing Combined Information from Many Users, But Only in a Way that Would Not Allow You or Any Other Person to be Identified. Only in a way that would not allow you or any other person to be identified, we may prepare and share information about our customers with third parties, such as advertisers or partners, for research, academic, marketing and/or promotional purposes. For example, we may share demographic data that describes the percentage of our customers who use mobile services or who use a particular operating system. We or our third party partners may publicly report the aggregated findings of the research or analysis, but only in a way that would not allow you or any other person to be identified.
How We Share Your Personal Information.
From time to time, we may need to share your Personal Information with others.
Third Party Service Providers.
We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, fraud detection and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they're providing to us or on our behalf.
Response to Subpoenas and Other Legal Requests.
We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we're required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.
Protection of CCSPL & Others
We may share account information, Personal Information and Usage Data when we believe it is appropriate to enforce or apply our products, Terms of Service and other agreements; or protect the rights, property, or safety of CCSPL, our Services, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes in violation of the commitments set forth in this Privacy Statement.
Reporting to Credit Bureaus or Govt Authorities
We may share your information with credit bureaus, consumer reporting agencies, and card associations. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report. We may also share your information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, or debt collection.
Information Sharing Between Other Entities.
We share your information, including your Personal Information, with and among our affiliates and subsidiaries, except where prohibited by law. Affiliates and subsidiaries means companies related by common ownership or control. The reasons why we share your information include for our everyday business purposes, such as to: process your transactions, maintain your accounts, operate our business, facilitate CCSPL Single Sign On, etc. We will also share your information in order for us to be able to offer our products and services to you. We may also share information about your creditworthiness, your transactions and experience so that we can operate our business effectively, detect and prevent fraud, and improve our Services.
Sale of Our Business.
If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.
To provide Community and Feedback.
We provide discussion forums, blogs and other community–oriented features that enable forum members to communicate with other members. To participate in the forum, we require you to register with a valid e–mail address. We recommend that you exercise discretion in posting personal information on these message boards. Any information you provide is accessible by other users. We also have many places where users can provide feedback and suggestions. It is optional to provide your personal information. These submissions are not confidential or proprietary, and we may publish this information in a way that does not identify you personally Some of our marketing emails have a "Refer–a–Friend" feature that provides you with the ability to automatically send information about CCSPL products and Services to your Friends. Your friend’s e–mail address will only be used for the one–time distribution of the information and will not be used for any other purpose.
With your Consent.
Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.
We protect the confidentiality and security of your personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures. We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards. Whenever we ask for sensitive information, such as credit card numbers, we encrypt it as it is transmitted to us. Users that you invite to access your Web–based services will be required to set up an CCSPL user ID and password before they can access the information you post. Your Web–based services are password protected and we recommend that you do not share your password with anyone. Remember to sign out of your Web–based product and services and close your browser window when you have finished your work. This prevents others from accessing your account if you share a computer or use a computer in a public place, such as a library or Internet café. We train and require our employees to safeguard your information. We also use physical, electronic and procedural safeguards by restricting access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.
At CCSPL, safeguarding your personal information is a top priority. Part of our commitment is making you aware of popular identity theft and fraud scams and providing you with information to protect yourself. Although sometimes difficult to identify, you may receive hoax e–mails, such as phishing scams, that look authentic and appear to have been sent by a company you recognize. These e–mails ask you to provide or confirm your sensitive personal information by clicking on links. To entice you, they often claim an urgent or threatening condition concerning your account, or offer you a prize. You should not reply or click on any links in the e–mail or provide any personal information without verifying that the e–mail is legitimate through another channel. CCSPL does not solicit sensitive customer information via e–mail. If you receive an e–mail message that appears to come from us that requests such information, please forward it immediately to: security@CCSPL.com. We will respond quickly to mitigate potential damage.
Keeping your Information safe is important to us.
We provide reasonable and appropriate security measures in connection with securing Personal Information we collect. For example, we:
Sometimes we ask outside firms, or third parties, to help us provide services, such as designing a Web site, sending e–mails, registering a prospective domain name, or analyzing data. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they’re providing. We require vendors to maintain the confidentiality of the information we provide to them.
We may disclose, access, or report personal information when we believe, in good faith, we’re required to by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving the Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, or law enforcement request.
We may report and share information about your account to credit bureaus, consumer reporting agencies and card associations. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report. We may also share information with other companies, lawyers, credit bureaus, agents, government agencies and card associations in connection with issues related to fraud, credit or debt collection. We work with other companies or developers to provide you with products and services which we clearly identify. Either CCSPL or the other company may offer these products and services. We clearly identify these co–branded products and services. In some cases, we exchange customer usage information to establish and provide ongoing service. By requesting these products or services, you are permitting us to provide your personal and usage information to the other company.
We also may share non–identifiable, non–personal aggregate information about our users with third parties, such as advertisers or partners, for marketing and promotional purposes. Our Web sites may provide links to third–party sites, such as those of our business partners and online advertisers. These could include other services, promotions or sweepstakes offered by business partners. Because CCSPL does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.
If you are a business partner or a prospective business partner, such as a financial institution or health plan, you may visit an CCSPL Web site specifically intended for you. The information you provide on these Web sites are used only to develop or maintain our business relationship with you. For example, you may sign up to receive additional information about our programs, including notifications about new products, features, and events, or to have an CCSPL representative contact you. Once you’ve become a partner, the Web site may include members–only program updates and reference materials. If you are no longer interested in receiving program information from CCSPL, you may ask that your CCSPL account representative remove you from future program–specific communications.
If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.
International Data Transfers.
In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information, process and store it outside your country of residence to wherever we or our third party service providers operate.
Changes to our privacy statemnets.
From time to time we may change or update our Privacy Statements. We reserve the right to make changes or updates at any time. More information about how we will notify you is below. If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email or community post. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account's. All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Privacy Statement shall constitute your consent to all changes.
Collection and use of Children's Personal Information.
Collect information from minors.CCSPL Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors.
You may change your account and contact information on any of CCSPL websites any time. You can discontinue your account to any of the CCSPL websites & products and ask us to remove your information from the database. While terminating account, you will have to select informing us to delete your information or you can do so by writing to us. You may change your contact preferences by logging on to your account & in the Profile section of the product.
To change your mobile contact preferences, follow the instructions in your SMS or other mobile message. You may unsubscribe from our newsletters by using the unsubscribe link provided in the newsletter sent to you.
CCSPL and its subsidiaries may exchange information about your transactions to fulfill your requests. We may also provide you information about products or services we believe you may be interested in unless you have asked us not to contact you. We offer you the opportunity to review privacy practices at our subsidiaries Web sites. If we make material changes to any of our privacy policies or practices regarding personal information we will update our statement and post a notice on our site 30 days before the changes take effect.
